Who Is SMB Technologies And Why It Matters To You
SMB Technologies was founded by Ron Rothstein in 2009. We didn’t know who we were or why we existed for a long time. I mean, there has to be more to life than fixing computers, right?
After many years of trial and error, as well as personal and professional growth, we finally figured out why we do what we do:
“To create an environment where Awesome Team Members come together to do Meaningful Work that has a huge impact on our clients, and that inspires them to grow personally and professionally and to believe in themselves.”
Could an IT Company really be all that?
We think so, and it’s in our DNA.
Why Our customers Like Working With SMB
Larger MSP’s are known for being heartless, profit-mongering machines that treat the smaller clients like a proverbial redheaded stepchild because you don’t represent lots of profit for them.
One-man bands leave their clients hanging in solving their problems or service calls going to voicemail abyss. They just can’t do it all as IT is always changing. They are constantly fighting fires leaving other clients in the lurch always apologizing to their clients.
We are a very successful local small & medium businesses IT services provider working in all 50 states. That means you’ll have direct access to me, the owner, in case you ever feel we aren’t doing a great job for you. We treat our clients like family and take the time to get to know them, not force a ticket on them and make them wait in line while we service our more profitable clients. We believe in old-fashioned customer service and core values.
- Radically Great Customer Experience
- Highly Trained and Professional Staff
- High Value Services For Our Clients
As a small business ourselves, we know what feels like to be ignored disdained and disrespected, and we guarantee that with us you’ll never have to feel ‘lesser than’ because you’re not spending a million dollars on IT with us.
Exceptional Service, Solutions, and Support starts with great Team Members. SMB Technologies Team Members engage in at least 2 hours of continuing education each month to continue to hone and improve their skills.
Every person at SMB sees each computer issue, project, or assessment as a real issue for real people that affects real business processes.
Each day we use our Principles as a compass to tell us how to act, behave, and communicate:
SMB Technologies Principles:
- Trust in Radical Truth and Radical Transparency
- SMB Is The Team And The Clients
- It Is Okay To Makes Mistakes and Unacceptable Not to Learn From Them
- Get and Stay Aligned
- Right Fit For The Culture And The Role
- Find The Root Cause, Solve The Problem
- Manage The Organization Through Systems And Processes
Click Here to view and download a detailed copy of our Principles with an explanation
If our Culture, Vision, and Approach to business rings true with you, give us a call.
