Meet our SMB Technology Leaders who have decades of experience in both the SMB and Enterprise markets. Find out more below!


Ronald C. Rothstein


Mr. Rothstein has been in the Tech Service Industry for over a decade. Working as the General Manager for the largest Apple Specialist in the country as their IT Services Leader gave him a unique view of the local IT landscape. Utilizing over 25 years of working in Executive Management and his own entrepreneurial endeavors gave him a unique perspective on what the IT needs are of the small & medium business community.

He had the vision to see a niche in the marketplace for a company that could help small and medium businesses who need one company for both their Mac and/or PC IT needs. SMB Technologies is that company. Ron enjoys spending time with customers to become a valued part of their team. Honesty, Integrity and hard work are a common theme from himself and his staff. Spending time with his family, travel, stand-up comedy and being an avid New York Yankee Fan are just few of the interests that round out SMB’s President and Founder.

Ron Braithwaite

VP of Technology Services

Ron Braithwaite has been in the computer industry for over 35 years. He programmed in Integer BASIC on the Apple II in 1979, became Technical Support Manager of the Byte Shop Northwest chain in 1980, and was editor and publisher of the first computer newspaper in the Pacific Northwest, Byte’s Bits. He was also co-sysop of the fourth Computer Bulletin Board System in the country (CBBS/NW). He started using Unix (the foundation for the Mac OS X operating system) in 1981 and got his first Mac one week after it first shipped in 1984. He has served on two ANSI standards committees and was one of the first Java programmers in the world.

His most recent programming project was a nutrition education program for the iPhone and iPad, MyDietSteps. About 10 years ago, Ron’s career turned full circle when he started working with Ron Rothstein doing Field Service and Technical Support. He realized he prefers working with people to help solve their technical problems than working by himself writing code. As Vice President of Technology Services at SMB Technologies, Ron works with SMB clients and with other SMB engineers to provide the highest level of service.


Mark Ferguson

Systems Administrator

Mark Ferguson has been in IT for almost 20 years. In 2002 Mark was working in the Facilities department of a mortgage company when the I.T. Director offered him a position on the IT team and he never looked back. Over the last 16 years he has held several IT positions from Desktop Support to Administrator of Databases, Networks and Systems. Mark has experience working in several industries including biopharmaceutical, technology and health. He sticks to best practices when working on projects and tasks and prides himself in his “Radical” customer service.

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Vic Narenda

Senior Digital Transformation Director

Accomplished and business-oriented technology thought leader with proven success driving high-impact projects, creating leading-edge software, and solving business challenges with technology solutions. Skilled at working directly with business stakeholders to understand organizational objectives, and partnering with technical teams to translate business needs into practical solutions.

Committed team leader and talent developer who creates infectious excitement for technology initiatives and advancements.

Expertise in non-profit and for profit CRM implementation, marketing stack development and personalization, data visualization and machine learning (AI).

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Jeremy Morgan

Technology Service Engineer

Jeremy Morgan brings over a decade of IT service experience to SMB, at both an enterprise and small business level. Included with that experience is a lifetime passion for technology and innovation.

His wide array of expertise includes tenured roles in Helpdesk, Field Services, and Network Engineering departments. A seasoned contractor for Microsoft and Dell, he has critically valuable insight into industry standards and best practices. He specializes in utilizing this knowledge to provide exceptional support and recommendations for improvement.

With certification through leading industry entities such as CompTIA, Microsoft, and Apple he is committed to personal growth and development and brings that dedication into providing top level support for our clients and IT infrastructure.

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Kaylee Khaos

Help Desk Manager

A self-taught game and website developer by the age of 14, Kaylee has always had a passion for computers. She built a firm foundation of knowledge at a multi-billion dollar tech company for several years, as both a technical advisor and training facilitator. She helped train hundreds of technical agents and created training material that is still used to this day. Kaylee also brings several years of experience with working with MSP/IT environments, in both a technical and dispatch role. A firm believer in combining excellent customer service and engaging, resolution-driven, technical support – Kaylee is excited to work with a company that not only allows her to do both – but encourages her career growth as an agent, wholeheartedly.

When not at work, Kaylee produces electronic music and runs a small vintage/antique shop as a hobby. She also enjoys Disney movies, and spending time with her pets – Cheesy and Friday!